Terms of Service شروط الخدمة

1. Parties and Personal Data

These terms are an agreement between you and EgyHosting for Information Technology Services, commercial register no. 208919, with its head office at 52 El-Tayaran Street, Nasr City, Cairo ("EgyHosting").

The following documents form part of this agreement: our Privacy Policy and our Data Processing Agreement.

We collect and process your personal data in accordance with the Privacy Policy published on our website and with Egyptian Personal Data Protection Law no. 151 of 2020 and its executive regulations. The policy explains what data we collect, the purposes, who we share it with, and your rights.

2. User Obligations

By using Egyhosting services, you guarantee and commit that:

• The content you upload or host does not violate any laws, intellectual property rights, or legal agreements.
• You have all the necessary rights to use and publish your content, or you have written permission from the owner to use it on your server.
• Hosting services will not be used for any illegal or harmful activities.

You also grant Egyhosting permission to store your content, whether on servers or as a temporary cache, to ensure improved performance and responsiveness.

3. Network Outage

Egyhosting makes every effort to ensure continuous internet connectivity for your account around the clock. However, you acknowledge that network outages may occur due to reasons beyond our control, such as:

• Interruption of public utility services.
• Equipment or server failures.
• Natural disasters or force majeure circumstances.
• Human or technical errors.

In any case, Egyhosting shall not be held liable for any losses or damages resulting from service outages or delays in providing internet access. Furthermore, we shall not be responsible for any indirect, special, or consequential damages, or any loss of profits arising from this agreement or any breach thereof.

In all cases, the total liability of Egyhosting, if any, shall not exceed the amount actually paid by the customer for the service. The terms of this clause shall remain in effect even after the termination of this agreement.

The limitations of liability set out in these terms apply to the extent permitted by Egyptian law.

4. Accounts

This agreement applies to all primary and sub-accounts, as well as any alternate names associated with your main account. You are responsible for the use of each account, regardless of the username or the individual using it, and you must ensure full compliance with this agreement by all account users.

Account ownership may not be transferred to another party without prior written approval from Egyhosting.

5. IP Addresses

Egyhosting allocates an Internet Protocol (IP) address for your use within its services. However, the right to use this address remains the exclusive property of Egyhosting, and you may only use it as permitted by the company and at its sole discretion.

6. Payment Terms

- Refund Policy

• The customer has the right to cancel the order and receive a refund within a maximum period of 15 days from the order date.

The domain price is non-refundable: If the order includes a domain (registration or transfer), the full domain price will be deducted from the amount, and only the remaining balance will be refunded. (Even if the offer includes a free domain or a discount on the domain price, the domain price will be calculated without any discount).

- Non-Payment

• The service is suspended on the invoice due date if it has not been paid, and is restored as soon as payment is made.
• We keep the data of a suspended service for 30 days from the date of suspension, and we send you a reminder at least 7 days before deletion.
• After that period the data is permanently deleted and cannot be recovered.
• EgyHosting may terminate the agreement if the outstanding amounts are not settled during the suspension period.

- Domain Expiry Stages

• The domain can be renewed or additional years can be added, up to a maximum of 10 years, at any time during the year.
• Renewal notifications will be sent 60 days before the expiration date, and a payment invoice will be issued 30 days before expiration.
• Expiration day: The domain and any associated services will stop working, and a late payment penalty will be applied.
• 7 days after expiration: The domain can still be renewed with a late penalty. During this period, the domain is listed in auctions, and if it remains unsold, an additional late fee will be applied.
• 15 days after expiration: If the domain receives bids in the auction, it will be lost to the highest bidder.
• If no bids are placed in the auction, the domain enters the pre-deletion phase.
• 30 days after expiration: Pre-deletion phase.
• 71 days after expiration: The domain is deleted and becomes available for registration by anyone.

- Account Closure

• If the terms of service are violated, the account will be closed immediately, and no payments will be refunded.
• For closed accounts, a fee determined by the relevant administration will be charged for any inquiries related to previous services or support requests.

- Backups

• Weekly backups are created for corporate shared hosting accounts, but Egyhosting does not guarantee the integrity of these backups.
• For corporate shared hosting plans: Daily, weekly, and monthly backups are performed.
• If data loss occurs due to an error by Egyhosting, we will attempt to restore the data free of charge.
• If data loss occurs due to customer negligence or any action taken by the customer, data recovery may be attempted from the latest available archive for a fee determined by the relevant administration.
• The backups we provide are a recovery aid; keeping independent copies of your important data remains your responsibility.
• Backups of services hosted in Egypt are stored inside Egypt and are encrypted.

7. Secure Shell (SSH) Access

• You will be granted restricted access (Jail Access) to ensure security.
• If the system is misused in any way, SSH access will be revoked immediately.
• The use of PHP or any other method to bypass this policy is strictly prohibited and will result in permanent account suspension.

8. Prohibited Activities

Egyhosting is committed to providing a secure and reliable hosting environment for its customers. To achieve this, we impose certain restrictions on the type of content that can be hosted on our servers. Please note that any violation of these terms may result in service suspension or termination without prior notice.

1. Compliance with Laws

Customers must comply with all applicable local and international laws and regulations.

2. No Spam (Unsolicited Email)

• Sending unsolicited emails or unauthorized advertisements is prohibited.
• Engaging in spam activities or mail bombing attacks is strictly forbidden.

3. No Cyber Attacks

• Attempting to hack our servers or gain unauthorized access to any account is strictly prohibited.
• Launching Distributed Denial of Service (DDoS) attacks or any activities that harm our servers is forbidden.
• Uploading or running malicious software such as viruses or spyware is not allowed.

4. No Hosting of Illegal or Harmful Content

Using our services to host or publish content that violates laws is prohibited, including:

• Content that contradicts Islamic law, offends religions, or targets other sects.
• Content that violates intellectual property rights.
• Content that breaches the laws of any country or local regulations.
• Impersonating companies or organizations, using their logos, or publishing copyrighted content.
• Pornographic or inappropriate content.
• Websites containing hate speech, racism, or threats.
• Materials promoting terrorism or cybercrimes.
• Websites spreading false news or rumors.
• Websites involved in hacking or attacking computer systems and communication networks.
• Websites trading in illegal goods or services.
• Using the website for fraud, scams, manipulating voting results, or any illegal activities.
• Phishing or data collection schemes.
• Chat scripts, dating/social networking forums.
• All forms of malware, torrenting, or proxy services.
• URL shorteners or tracking scripts.
• Cryptocurrency trading or mining.

5. No Harm to Services or Other Users

• Misusing server resources through website scripts, excessive traffic, or other means is prohibited.
• Creating random, temporary, or fake emails is not allowed.
• No activities should lead to our IP addresses being blacklisted.

6. Activities That Require Prior Approval

• Landing pages, affiliate marketing, and advertising networks.
• Coupon, discount, and deal websites.
• Puzzle, survey, and gaming websites.
• Websites requiring hosting under special conditions to ensure performance and copyright compliance.
• Video streaming (recommended to use platforms like YouTube and embed videos instead of direct server uploads).
• Subscribing to live sports streaming services and linking them to your website.
• Subscribing to music, movie, or TV series streaming services and linking them to your website.
• Subscribing to file storage services and linking them to your website.

7. Enforcement of Penalties

• Egyhosting reserves the right to delete any prohibited content or suspend violating accounts without prior notice.
• We cooperate with relevant authorities in investigating illegal activities.
• Service suspension or termination may be applied to customers who violate these terms.

9. Data You Host on Our Services

• You are the controller of any personal data you place on our services (such as your customers' data, your website visitors' data, or your e-mail messages), and EgyHosting processes it on your behalf as a processor.
• That processing is governed by the Data Processing Agreement published on our website, and your acceptance of these terms is an acceptance of it.
• You are responsible for your website's and applications' compliance with the Personal Data Protection Law, including publishing your own privacy policy and obtaining the necessary consents and licences.
• If you choose a service hosted in a data centre outside Egypt, you are responsible for making sure your data may be transferred there.

10. Termination and Data Export

You can download a copy of your data before the service ends. After termination we delete your hosted data within 30 days, and from our backups within 60 days, unless the law requires us to keep it. Where termination is due to non-payment, the periods in the non-payment clause apply.

11. Domain Registration and WHOIS Data

• When you register a domain, we send the registrant's data to the registry operating that extension, and some of it may be published in the public WHOIS database in accordance with the registry's rules.
• .eg domains are subject to the terms and documents required by their registry, and the required documents are kept inside Egypt.
• You are responsible for the accuracy of the registrant's data and for keeping it up to date.

12. Notices

We send official notices to the e-mail address registered in your account, and we may use SMS or WhatsApp for alerts. You are responsible for keeping your contact details up to date.

13. Governing Law and Jurisdiction

These terms are governed by Egyptian law. The courts of Cairo have jurisdiction over any dispute arising from them, after an attempt to settle it amicably within 30 days.